Your Energy Bill Is Wrong—Here’s How Illinois Law Protects You
Review your energy bill carefully each month for unexplained charges, rate increases, or billing errors that don’t align with your actual usage patterns. Illinois law protects consumers through the Public Utilities Act and the Consumer Fraud and Deceptive Business Practices Act, giving you specific rights when disputing charges with your utility provider or energy supplier.
Document everything when a billing dispute arises. Take photos of your meter readings, save all correspondence with your energy company, and maintain records of your payment history. Illinois utilities must investigate disputes within 30 days and provide …
